Shipping policy

Shipping Policy

At Dorelvyn, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below before placing your order.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • During periods of high demand, processing times may be slightly longer.

Shipping Time

We currently offer shipping throughout the United Kingdom.

Estimated delivery time: 7–14 business days after your order has been processed.

Please note that delivery times are estimates and may vary depending on your location, customs clearance, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout unless a free shipping promotion is active.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 48 hours to become active.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

If an incorrect or incomplete address is provided and your order has already been shipped, we may be unable to make changes. Additional shipping charges may apply if the parcel needs to be reshipped.

Delayed Deliveries

While we work closely with our shipping partners to ensure timely delivery, delays can occasionally occur due to factors outside our control, including:

  • Severe weather conditions

  • Customs inspections

  • Carrier operational delays

  • Peak shopping seasons

We appreciate your patience and understanding in these situations.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at:

support.dorelvyn.com@gmail.com

We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding your shipment, please contact our customer support team:

Email: support.dorelvyn.com@gmail.com

We aim to respond to all enquiries within 24 business hours.